POLICIES AT EMPIRE STATE QUARTERMASTER
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. We offer top quality, name branded items for Military and First Responders.
We're firm believers in providing only the highest quality of customer service. We respond as soon as quickly as we can to all inquires.
Shipping is based on USPS rates that a calculated by weight, size of packages and shipping materials. We can't control how USPS handles packages or its time frame. We can only guarantee that we ship our items the next day. If you require a tracking number, please reach out to us via E-mail and we'll be happy to provide one.
We review all produces before packaging and shipping them out. If we notice that an item is defective, damaged or not complete we mitigate on the spot. In the slight chance we don't have a replacement on hand, we'll notify you with the options available to you. We pride ourselves on providing only the best brands and items available.